Refund policy

REFUND POLICY:

At Super Trendz, customer satisfaction is our top priority. We understand that sometimes issues may arise, and we are here to assist you. Please read our refund policy carefully before making a purchase.


REFUND ELIGIBILITY: 

We do not accept returns for any products. However, refunds are available under the following circumstances:

  1. Damaged or Defective Items:
    If your item arrives damaged or defective, you must contact us within 7 days of delivery. Please provide:

    • Your order number.
    • A clear photo or video of the damaged or defective product.

    Once verified, we will process your refund.

  2. Wrong Item Received:
    If you receive an incorrect item, please notify us within 7 days of delivery with:

    • Your order number.
    • A clear photo of the item received.

    Upon verification, we will issue a refund for the incorrect item.

  3. Lost in Transit:
    If your order is confirmed lost by the shipping provider, we will issue a full refund.


REFUND PROCESS: 

  • Refunds will be processed to your original payment method within 7-14 business days after approval.
  • Please note that processing times may vary depending on your bank or payment provider.


NON-REFUNDABLE SITUATIONS: 

We cannot issue refunds under the following circumstances:

  • Change of mind after placing an order.
  • Incorrect shipping information provided by the customer.
  • Delays in delivery due to courier or customs processing.
  • Products damaged due to misuse or mishandling by the customer.


HOW TO REQUEST A REFUND: 

To request a refund, please contact our customer support team at:
Email: support@supertrendz.com
Phone: +1-307-400-1837 

Include the following details:

  • Order number.
  • Description of the issue.
  • Supporting photos or videos (if applicable).


IMPORTNAT NOTES: 

  • Refunds will not be processed without valid proof of the issue.
  • We reserve the right to refuse a refund if the claim does not meet our policy's requirements.

 

Thank you for shopping with Super Trendz. We appreciate your understanding and support of our no-return, refund-only policy.